Support

Before contacting us

• The recommended browsers are the latest Chrome or Edge.
• Your audio and images are never sent to a server.
• License activation requires an internet connection.
• Your purchase key can be found on the Gumroad receipt or purchase-complete page.

Purchases & refunds

Check your purchase history and license key in your Gumroad library or purchase email. For refund inquiries, contact [email protected] with the email address used at purchase, the order number, and the reason. Please do not paste your full license key into a regular inquiry.

Information needed for bug reports

• Browser name and version
• OS and device
• Steps to reproduce and any error shown (excluding the full key)
• Export resolution and fps

Response time

We usually aim to reply within 5 business days. Some inquiries may take longer to investigate.